WELCOME TO STAY QUEENSLAND

OUTSOURCED RESERVATIONS FOR
ACCOMMODATION PROVIDERS

Outsource your reservations to our highly trained, Gold Coast based reservations team and save money, time and the hassle of managing your own in-house team. This is the solution you’ve been looking for to achieve a better reservation experience for your guests, whilst being friendly on your budget.

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INTRODUCING

The smarter choice for
RESORT & HOTEL MANAGERS

Imagine knowing your reservations calls and enquiries were being managed by a highly-trained team dedicated to providing an exceptional guest experience, without having to worry about recruiting, training, wages, super, workcover, sick days or any of the hassles that come with having your own in-house team.

AS TRUSTED BY

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Reservations, simplified

By outsourcing your hotel reservations to a dedicated and experienced team, your enquiries will be taken care of, giving you time to focus on other things.

Longer hours = more bookings

Our centralised reservations office operates longer hours than most resorts, meaning a better experience for your guests and more enquiries converted!

Highly trained, specialist team

Our Queensland based reservations team are highly trained and experienced in accommodation bookings with over 60+ years’ combined industry experience crossing over all generations.

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No more staff headaches

Say farewell to payroll, super, workcover and other headaches that come with employing in-house reservations staff. Enjoy bookings without the hassle!

Scalable during busy times

When things get busy, don’t get stressed trying to keep up with demand. Our centralised team is easily scalable to handle any sized promotion.

Cost effective, quality service

You could pay your own staff wages, sick days, leave, training, incentives and more -OR- you could just pay for the bookings we actually take for you… it’s your call.

Are you ready for a stress-free reservations solution?

Let’s explore whether outsourcing your reservations is the right option for your business and budget.

FAQ'S
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A LITTLE INTRODUCTION

ABOUT STAY QUEENSLAND

Stay Queensland was started by a resort group, after setting up their own reservations team and realising the advantages of having a centralised bookings team, as opposed to in-house staff at each resort.

They saw an opportunity to offer the services of their already highly trained and successful bookings team to other accommodation providers, on a per-booking basis – creating a cost-effective, successful and local option for resort managers to streamline their operations, whilst maintaining a high-quality customer experience.

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Stay Queensland has taken an enormous amount of pressure off our onsite team. Knowing reservations and guest enquiries are handled expertly gives us peace of mind, especially during peak periods. It’s one of the smartest operational decisions we’ve made.

It’s rare to find a reservations partner that truly cares. Stay Queensland’s team is proactive, friendly, and incredibly reliable. Guests regularly comment on how helpful the booking experience was — which reflects directly on our resort.

AMANDA & KEN

Resort Managers, PORT DOUGLAS

WHY CHOOSE STAY QUEENSLAND?

WE LOVE RESERVATIONS
SO YOU DON’T HAVE TO

That’s right, our team live and breathe reservations – so we’re really, really good at it. Why go to all the hassle of hiring and maintaining your own in-house staff, when you could outsource the whole thing to our expert team of local booking specialists. Your guests will receive the highest quality service, and you will enjoy not having to worry about staff – giving you more time to get on with the other more important things on your list.

Our team is unparalleled when it comes to local knowledge, industry experience and the high quality of service provided to your guests.

While other outsourcing options farm your calls out to offshore call centres, you can rest assured that our team is 100% Queensland based, located in our Gold Coast office, and dedicated to providing an exceptional customer experience every time.

We love what we do, and we can’t wait to help simplify your operations with centralised and stress-free outsourced reservations.

WHAT HAVE YOU GOT TO LOSE

Let's EXPLORE IF WE'RE
THE RIGHT FIT FOR YOU

Let's have a no-obligation chat about your reservations and see if we are the right fit for your needs. Enter your details below and we'll be in touch.